As part of our TakesOn webinar series, we answered customer questions which were submitted prior to the webinar as well as during the live session. The topic squarely focused on technical questions around adopting ServiceNow’s CSDM. Below are a few of the questions we answered: 

1. Common challenges and pitfalls when adopting CSDM
2. Should we use Business Application or Business Service? 
3. Approach to fix customization in CI meta models? 
4. How to address dynamic CI Groups? 
5. Should every software application be included in APM?